Printing Season Tickets Top
To print a batch of tickets, you perform the following steps:
1. Choose Setup >> Batch Functions >> Print Unprinted Tickets.
- The Batch Ticket Printing window and the Parameters window will both open.
2. Click the New
button to add a new criteria to the parameters window.
- The Add/Edit Criteria window opens.
3. Select the search Criteria for the tickets to print and press the Save
button.
- The example above shows criteria that would print all unprinted tickets with the performance codes matching those of the season subscription and with either a subscription or early-subscription price code. To get this criteria, select Promotion # on the left hand side, and select Subscription and Early Subscription on the right hand side.
4. Click the Next
"button.
5. Choose the option for "All Orders containing unprinted orders."
Select Tickets From
All Orders containing uprinted tickets
Will only select tickets meeting the criteria and that are marked as unprinted.
Fully paid orders
Will only select tickets meeting the criteria and that the order is fully paid for.
Fully paid orders where payments are also deposited
Will only select tickets meeting the criteria and that the order has been process through the End of Day.
Limit Batch Size
Limit between
This allows the batch to print only patron orders that are between the minimum and maximum limit.
Past Plays:
Include past play if it matches the search criteria
This will allow tickets to be printed for performances that have occurred already provided they meet the criteria.
6. Click the Next
button.
7. Select the applicable data for the tickets to print.
Ticket Header
Print Address Ticket
Prints an additional ticket containing the address information of the patron.
Print Credit Card Recipt
Prints an additional ticket containing the credit card receipt if a credit card was used to pay for the order.
Ticket Items
Include Memberships
Prints an additional ticket if a Membership purchase was included on the same order.
Include Donations
Prints an additional ticket if a Donation purchase was included on the same order.
Include Donations
Prints an additional ticket if a Donation purchase was included on the same order.
Ticket Printing
Mark Tickets as Printed
This option will print no tickets, but still mark the tickets as printed.
8. Click the Next
button.
Sort Tickets By
Patron Last Name
All tickets will print in alphabetical order based on the patron's last name.
Postal Code, Patron Last Name
All tickets will be grouped together by postal code, and each group will be in alphabetical order based on the patron's last name.
and then Sort By
Date, Section/Row/Seat
For tickets to multiple performances, the individual tickets will be sorted by the performance date and then the seats.
Date, Seat Code
For tickets to multiple performances, the individual tickets will be sorted by the performance date and then the seat codes.
Section/Row/Seat, Date
For tickets to multiple performances, the individual tickets will be sorted by seat and then by the performance date.
Seat Code, Date
For tickets to multiple performances, the individual tickets will be sorted by seat code and then by the performance date.
9. Click the Next
button.
- You are returned to the Ticket Printing window.
10. This window will display the total number of tickets based on the criteria, and allow any final changes to be made.
11. Click the Start Printing button when the batch is ready to print.
Printing PDF tickets at the box office Top
Steps to print an e-ticket ticket to a local printer
1. If you are given the option of printing tickets for a patron, click the button Print/Email Tickets
2. Select Print PDF Ticket from the submenu
3. A PDF Ticket window will open similar to below. If tickets cannot be printed (eg there are no print at home or they are for a past performance), you will see a message indicating a list of possible reasons will appear.
Please refer to Factors That Prevent Tickets from being emailed for more information in this message.
4. When you see the PDF ticket widow, you will see a thumbnail of tickets and an image of each ticket on the screen. You can enlarge the window if need be. At the top tight of the window above the ticket images are two icons:
*** Printer Icon** click to print the ticket to a selected desktop laser or inkjet printer. These tickets will not print on your ticket printer
- Download Icon click this if you want to download the ticket to disk
NOTE:
As soon as you see the tickets as a PDF, they have been marked printed by Theatre Manager. if you close this window without printing, you will need to Unprint the tickets on the patron window before you can print them again.
Printing Tickets at Time of Purchase Top
To print tickets the ticket printer preferences need to be set and the ticket printer configured. Click here for more information on configuring Practical Automation printers and Click here for more information on configuring BOCA ticket printers. Click here for more information on setting Employee Ticket Printer preferences.
1. Purchase tickets the patron wants to buy.
2. Enter the method of payment and other required information on the Payment Window.
Note the two options on the right. If you select print an address ticket and click print tickets, the address ticket along with the admission tickets will be printed.
3. Click the Print Tickets
button.
Clicking print accepts the payment information, prints the tickets to the specified printer, closes the ticket purchase windows and returns to the Patron Window with the purchased tickets displayed.
Printing from the Patron Window Top
The Patron's tickets tab shows a summary of all tickets bought by the patron. They may be shown by different types and years using the pull down bar in the bottom left corner. Refer to Examining Purchases if the user cannot view patron tickets. For a description of the buttons on this window and the procedure to sell a ticket are described in Selling Tickets.
To print a ticket from the Patron tickets tab, you perform the following steps:
1. Find the patron you want to print the tickets for.
Click here to learn how to find patrons.
2. Highlight the tickets to print and click the button.
Review the options.
3. Click the Print
button.
Will Call Ticket Printing Top
https://help.theatremanager.com/theatre-manager-help/Will-Call-Ticket-Printing
Ticket printing for Will Call tickets (tickets to be held at the door for patron pickup the night of the show) is a simple batch print of tickets using the following method.
1. Access Print Unprinted Tickets is through the Setup >> Batch Functions menu.
- The Batch Ticket Printing window and the Parameters window will both open.
2. Click the New
button to add a new criteria to the parameters window.
- The Add/Edit Criteria window opens.
3. Select the search Criteria for the tickets to print and press the Save
button.
The example above shows report criteria that would print all unprinted tickets with the performance matching Sweet Bird of Youth and occuring on January 18, 2013.
You may wish to add additional criteria to specify certain groups of tickets. For example:
- Promotion Ticket Type is one of Season (prints all your season subscriber tickets for this evening)
- Promotion Flag - Requires Coupon is Checked (can help you set aside tickets where a Student ID or other coupon is required before the tickets can be claimed)
4. Click the Next
button.
5. Choose the option for "All Orders containing unprinted orders."
Select Tickets From
All Orders containing uprinted tickets
Will only select tickets meeting the criteria and that are marked as unprinted.
Fully paid orders
Will only select tickets meeting the criteria and that the order is fully paid for.
Fully paid orders where payments are also deposited
Will only select tickets meeting the criteria and that the order has been process through the End of Day.
Limit Batch Size
Limit between
This allows the batch to print only patron orders that are between the minimum and maximum limit.
Past Plays
Include past play if it matches the search criteria
This will allow tickets to be printed for performances that have occurred already provided they meet the criteria.
6. Click the Next
button.
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7. Select the applicable data for the tickets to print."
Ticket Header
Print Address Ticket
Prints an additional ticket containing the address information of the patron.
Print Credit Card Recipt
Prints an additional ticket containing the credit card receipt if a credit card was used to pay for the order.
Ticket Items
Include Memberships
Prints an additional ticket if a Membership purchase was included on the same order.
Include Donations
Prints an additional ticket if a Donation purchase was included on the same order.
Ticket Printing
Mark Tickets as Printed
This option will print no tickets, but still mark the tickets as printed.
8. Click the Next
button.
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{% end %}
Sort Tickets By
Patron Last Name
All tickets will print in alphabetical order based on the patron's last name.
Postal Code, Patron Last Name
All tickets will be grouped together by postal code, and each group will be in alphabetical order based on the patron's last name.
and then Sort By
Date, Section/Row/Seat
For tickets to multiple performances, the individual tickets will be sorted by the performance date and then the seats.
Date, Seat Code
For tickets to multiple performances, the individual tickets will be sorted by the performance date and then the seat codes.
Section/Row/Seat, Date
For tickets to multiple performances, the individual tickets will be sorted by seat and then by the performance date.
Seat Code, Date
For tickets to multiple performances, the individual tickets will be sorted by seat code and then by the performance date.
9. Click the Done
button.
This will return the user to the Ticket Printing window.
10. This window display the total number of tickets based on the criteria, and allow any final changes to be made.
Click here for more information about this window.
11. Click the Start Printing
button when the batch is ready to print.
Ticket Printing at an Offsite Location Top
If you wish to print tickets at a remote location, there are some options for you. These are described in subsequent web pages
-
Remote ticket printing using a printer with an parallel connection.
-
Remote ticket printing using a printer with an ethernet port in it
-
Remote Ticket Printing-Ethernet via RDP/Teamviewer
-
Remote Ticket Printing-Parallel
-
Remote Ticket Printing-Ethernet and Local Lan
-
Remote Ticket Printing-Using a Mobile Internet Device
Remote Ticket Printing-Ethernet via RDP/Teamviewer Top
This setup assumes that your are connecting to you ticket server using Remote Desktop, Teamviewer or some other remote access program.
This will only work if you DO NOT install a local printer driver on the computer at the remote box office or on the terminal server and assign it to LPT1.
Setup:
The setup assumes that the printer will be connected to LPT1. If you are using LPT2 or another port, substitute it for all instructions below.
1. Remove any printer driver you may have installed on the computer at the remote location that is attached to LPT1.
2. Set up a remote desktop connection to the terminal server
3. In the options for the RDC connection, make sure you share the PORTS in the local resources.
4. Make the connection via RDC to the terminal server (must be terminal server 2003 or greater
5. Log into Theatre Manager
6. Go to the preferences for the user and click ticket printer -- and make sure LPT1 is selected as the ticket printer
7. Test print a ticket.
Troubleshooting
If you are running into issues, have a look at one or more of the following:
- Make sure you DO NOT have a printer set up for LPT on the remote machine. In fact, remove all printers that you are able to remote
- DO NOT allow windows to automatically install a printer driver for you when it discovers the parallel ticket printer
- Restart the remote computer and make sure that the ticket printer rolls a ticket forward and backward on startup
- Make sure that there is a real parallel port in the device. (it can be a PCMCIA printer device. A USB to parallel device is not a real parallel port.
- Make sure that your setup for Remote Desktop is set to share the local ports.
- Make sure that your terminal server allows local ports to be shared from the remove device.
- Make sure that the printer has tickets in it
- Make sure that the clutch is down inside the printer so that the rollers can engage the printer
- Watch to see if the ticket printer receives any data when you click 'test print' in theatre manager. One of the lights will flash
- If it will not work on one machine, try another machine in your office. It make just be the machine.
Remote Ticket Printing-Ethernet and Local Lan Top
This setup assumes that your remote router is to be connected to a local network at the remote site -- and that it gives out IP addresses that you can control. If using a Mobile Thumb Drive to connect to the internet, refer to the alternate instructions for mobile/ethernet because this setup will not work.
Things you will need:
- A Printer with an Ethernet connection
- A portable router other then those in the current network.
- Your postgres server set to allow connections from the remote location
- A relatively high speed internet connection at both ends
This installation assumes that your remote router is to be connected to a local network at the remote site and port 10001 can be configured. If using a Mobile Thumb Drive to connect to the internet, refer to the alternate instructions for mobile/ethernet because this setup will not work.
Setup:
1. A portable router that can be taken to the offsite location will be needed. 2. Set an internal IP addresses of the portable router that is the SAME subnet range as the office network. As an example, if in the office the IP range is 192.168.0.x, then the IP addresses behind this portable router should be the same 192.168.0.x. This will ensure the Printer can be used in both networks without having to alter it's IP address.
3. Take the router, printer and computer to the offsite location. Plug everything into the portable router.
4. Use Teamviewer to remotely access a computer in the main office.
*** at this point all should work, except, the printer WILL NOT.
5. Enter a NAT forwarding rule in the router that forwards port 10001 to the IP address of the ticket printer. For example if your printer is at 192.168.0.15, then make a rule that forwards 10001 to that IP address.
6. At the remote site, find out what the external IP address of the outside router is. This can be done by visiting www.whatismyip.com. In this example lets say the external IP is 77.12.34.56. This is where the internet thinks the router is located.
7. In Theatre Manager click the Preference button at the top of the window (the yellow cog). Select the Ticket Printers tab. The IP displayed will most likely be the internal IP address of the Ticket Printer.
8. Change the IP address of the ticket printer to the address supplied in step 6 above.
9. Test print a ticket.
What you've effectively done is told Theatre Mananager to send the ticket info outside your office and all the way along to your router. Your router then says, not me, pass it inside the router to your printer (using the NAT rule).
When the ticket printer returns to the office the machine that was accessed remotely using TeamViewer will need to have the Preferences updated. Log back into Theatre Manager and click the Preference button. Select the Ticket Printers tab and change the IP address back to the address within the local network. Each time the ticket printer is taken offsite you can use an online service (Example: [https://mxtoolbox.com/whatismyip/] (https://mxtoolbox.com/whatismyip/)) to determine the IP address to be entered for the ticket printer.
Remote Ticket Printing-Using a Mobile Internet Device Top
Things you will need:
-
A Printer with an Ethernet connection
-
A portable router other then those in the current network that has a USB port for the mobile internet thumb drive and can be configured to setup a VPN
-
For OSX
- A licensed copy of TeamViewer.
-
For Windows * Remote Desktop and Terminal services -OR- * A licensed copy of TeamViewer.
-
A Mobile Thumb Drive for internet connection
Setup:
1. Establish a VPN tunnel between your local network and the remote computer. Remote Box Office
2. Set the ticket printer to a static IP address within the subnet of the remote location. Setting the IP address of the ticket printer. You will have to check your remote router when connected to the mobile internet device to determine the subnet that is issued. This may change each time.
3. Take the router, printer and computer to the offsite location. Plug everything into the portable router.
4. Use Teamviewer to remotely access a computer in the main office.
*** at this point all should work, except, the printer WILL NOT.
5. In Theatre Manager click the Preference button at the top of the window (the yellow cog). Select the Ticket Printers tab. The IP displayed will most likely be the internal IP address of the Ticket Printer.
6. Change the IP address of the ticket printer to the address set in step 2 above.
7. Test print a ticket.
When the ticket printer returns to the office the machine that was accessed remotely using TeamViewer will reset the IP address to what it was previously before step 2. Log back into Theatre Manager and click the Preference button. Select the Ticket Printers tab and change the IP address back to the address within the local network. Each time the ticket printer is taken offsite you will need to reset the IP address of the ticket printer and set the user preferences in Theatre Manager.