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Connection Error

A connection error can occur when the device does not have internet/data access, the Server Address is incorrect, or a wrong Outlet number has been entered.

Server Address

• The Server Address is located in the Director tab of Company Preferences
• It is referred to as the Web Server URL
• The Server Address should be entered without a http:// at the beginning

Outlet

• The Outlet number can be found in the upper right of the Company tab in Company Preferences
• It is the number referred to as the Company # in the upper right of the tab.

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Login Error

A login error can occur when the Initials and Password do not match the credentials an employee uses to log in to Theatre Manager.

Initials

• The initials cannot be the same as any other employee in the database
• An employee initials can be found in the Box Office tab of the Employee Setup
• Initials can be changed by altering the name fields in the Contact Card of the employee patron record.

Password

• The password associated with the employee initials above
• The same password used to log in to Theatre Manager

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Settings Error

A connection error indicates the TM Scanner app cannot communicate with the database. It is indicated by red exclamation marks.

Common causes of connection errors include:

• The device does not have an internet connection
• The app does not have permission to use cellular data (when connecting using cellular data)
• The database cannot be reached
• The Address is incorrect
• The Outlet number is incorrect