Employee Preferences: Box Office Tab (Reference)

Employee Preferences Box Office Tab
Employee Preferences Box Office Tab

This tab sets sales default for the employee.

Quick Buy Patron   Top

This field requires a valid patron number. The patron number entered should be for a patron who was specifically set up to act as a dummy quick buy / before event sales patron. Each user can have their own Quick Buy / Before Event Sales Patron.

Show Ticket Prices (when selling)   Top

This setting controls how ticket prices are previewed on the running calculator of the Order Window. There are four options:

  • Base Price + Tax + Fee: displays the base price plus tax any any fees associated with the sales promotion
  • Base Price + Tax: displays as the base price plus tax
  • Base Price + Fees: displays as the base price plus fees associated with the sales promotion
  • Base Price Only: displays as the base price only

Display Following Data in List   Top

Closed Orders

Fully paid orders will be displayed


Closed and Deposited Payments

Payments for fully paid orders will be displayed


Default Sales Mode   Top

Sale

Purchases are recognized as an accounts receivable at the time of purchase. If payment is made the accounts receivable is cleared. If no payment is made the tickets remain on account until payment is received.


Reservation

Purchases is not recognized as an accounts receivable until the first payment or donation is received. This will only take effect if permitted in Company Preferences >> Accounting Tab and is not a recommended practice.


Managing the Sale   Top

Single Tickets

Festival seating tickets are issued as one ticket per admission.


Group Tickets

Festival seating tickets are issues as one ticket per event and one ticket may be good for XX admissions (group sale tickets means that the ticket can never be emailed).


Default Number of Days to Hold Seats

Default number of days a patron seat request will be held for an event


Number of Hours to Check Carts for Incomplete Sales

Number of hours that must pass before notification of any checked out but incomplete carts. These carts can be seen in the Shopping Cart List.


Display Credit Card Authorization Number

Credit card authorization number is displayed in the payment window before completing a sale


Email PDF Confirmation of Sale to Patron

Indicates that the employee prefers to email a PDF copy of the sale confirmation to the patron for a box office or phone order. If this is:

  • Checked: the employee will automatically see an email prompt window open after the sale is completed that will email the PDF invoice to the customer. The employee can cancel out of the emailing window and nothing is sent.
  • Not Checked: the employee will not see the prompt, but they can manually choose to end a confirmation or invoice to the customer by clicking on the invoice at the top of the payment window.

Cash Drawer Port

If using an electronic cash drawer, the port on which it communicates. There are some prerequisites for using the cash drawer as it is older style technology:

  • Your Windows machine must have a serial communication on REAL com ports (old style). It cannot be USB based com ports.
  • Change the port settings in the computer for the appropriate com port to be:
    • Baud Rate: 9600
    • Parity: none
    • Data Bits: 8
    • Stop Bits: 1
  • The payment method must also be set up so that it opens the cash drawer in the Misc Tab.

Delay /60 Sec

The amount of seconds of delay before the cash drawer opens