Web Options Tab >> Ticket Delivery Tab

Web Options Tab >> Ticket Delivery Tab (Reference)

Web Options Tab >> Ticket Delivery Tab
Web Options Tab >> Ticket Delivery Tab

The Ticket Delivery Options/Fees Tab controls which ticket delivery options are available to patrons online, including any related order fees. Any of these fees are optional. If you do not wish to charge them, set the fee to 0 or leave the fee setup blank.

Turning off any of the options on this window means that the delivery option (and/or fee) cannot be selected by the patron on the Checkout Window, regardless of any settings for each event.

Set Initial Delivery Option Based on Cart Contents

Tells the web server how to best set the ticket delivery options on the cart checkout page. If checked (the default), the web server picks the most appropriate ticket delivery option based on the contents of the shopping cart. For example, if the cart has events that allow e-tickets, that option/fee will be the default. If the cart has no e-tickets, the default becomes will call.

If un-checked, the patron must always pick a delivery option manually.


Mail to Patron

Tickets purchased on the internet are marked for printing and mailing by the box office. A mail fee must be entered in order for this option to be selected. When selected, online patrons are presented with a Mail My Tickets option at checkout.

This option generally includes a fee.


Mail Fee

The number of the Order Fee from Fee Tables that is designated for ticket mailing.


Print at Home Ticket

Tickets purchased on the internet are marked as printed and patrons are presented with the option to print their own bar-coded tickets. There are two bar code options:

If you enable print-at-home tickets in this window, there are some other action items we recommend:

We have not yet had a venue ask for a fee to be included for this option, but it is included for completeness.


Print at Home Fee

The number of the Order Fee from Fee Tables that is designated for print-at-home tickets. Leave blank if you don't want to charge a fee for this option.


Hold for Will Call

When selected, patrons online can choose to have the box office print and hold their tickets in will call. The exception is any ticket for a performance where the print-at-home setting is Must Print at Home or Mark Ticket as Printed, which will force ticket delivery behavior accordingly.

This option may be an emerging trend for fee inclusion as it biases the patron to choose print-at-home.


Will Call Fee

The number of the Order Fee from Fee Tables that is designated for tickets picked up at will call. Leave blank if you don't want to charge a fee for this option.