Company (Outlet) Preferences >> Box Office Tab (Reference)

Company Preferences >> Box Office Tab
Company Preferences >> Box Office Tab

Adjustments to how the Box Office operates can be made from this tab.

Managing the Sale   Top

Tix Sales Warning

A warning notification is displayed on the screen if the number of tickets being sold is greater than this number.


Warn If Performance

Displays a warning on screen once a performance start time has gone past the denoted amount of time.


Remove Performance

Removes the performance from the sell list once this much time has elapsed past the start time. Users with past performance access can still sell to this performance.


Display Past Play

Number of days to still list past performances.


Play Selection: Display Sold Out Performances

Checking the box will show sold out performances from the Buy Window.


Before Event Sales: New Order for Each Transaction

Checking the box will create a new order for each ticket transaction (generally each walk up patron). Artsman advises leaving this checked because a new order separates each walk-up transaction so that if you need to find a specific interaction with a patron based on card used, then you can narrow down everything to the one order and a small range of Theatre Manager transactions. Doing otherwise leaves all items purchased in the various parts of the order (except the Ticket Tab) so you'll see a build up of fees, etc.


Warn If Receivables Over

Checking the box will issue a warning to the screen when a patron's receivables exceed the value denoted.


Next Season Starts

Denotes when the next season starts.


Why Did Patron Buy?

The option selected from the dropdown will show on the Payment Window of an order as the default option for the patron's reason for buying the order. Options for the dropdown are set in Code Tables.


System Plug Ins   Top

Checkout Plug In

Allows the selection of a plugin to be used after the order has been placed. Press the Plugin Search button to see all available plugins.


Payment Plug In

Allows the selection of a plugin to be used for after the payment has been taken. Press the Plugin Search button to see all available plugins.


Orders and Payments   Top

Hold for Pickup/Taken

If selected, this option will be the default on the Payment Window and indicates that tickets are generally held to be taken by the patron or are immediately taken by the patron (walk-up).


Mail to Patron

If selected, this option will be the default on the Payment Window and indicates that tickets are to be mailed to the patron.


Hold for Will Call

If selected, this option will be the default on the Payment Window and indicates that tickets are to be held for will call for the door sale of the performance.


Print Tickets on Ticket Printer

Indicates that people generally print tickets on ticket printers for box office sales.


E-Mail PDF Tickets

If selected, the print tickets button within Theatre Manager will change to print/email tickets on all places where tickets can be printed. When the print/email button is clicked on those windows, it will show a list of email addresses for the household, as well as an option to add another email for the patron. Emailing tickets sends out a PDF of the ticket that is exactly the same as if the patron had purchased the ticket online. Please refer to the list of possible reasons why an e-ticket cannot be sent.


E-Mail an Invoice

If selected, the user will have the option to email invoices from the Print Invoice Screen on the Order Window.


Exchange Policies   Top

Collect Difference for Higher Price

If selected, the difference between the exchanged tickets and the new higher priced tickets will need to be collected.


Collect Difference for Lower Price

If selected, the difference between the exchanged tickets and the new lower priced tickets will need to be refunded.


Exchanged Tickets Retain Original Price

If selected, this means that when tickets are exchanged for a lower price value, the lower priced tickets adopt the price of the original tickets.