Scan Screen Top
Ready to Scan
- The app launches to the scan window.
- Navigation buttons are located in the upper right of the display.
- The Scan button can be used to scan tickets using the built-in camera.
Sample Responses Top
Scanned In Top
Ticket Scanned In
- The Go text indicates this is a valid ticket.
- The app indicates the patron name, ticket number, and seating location.
- The database has updated the ticket status to Attended.
Scanned Out Top
Ticket Scan Out
- The Leave text indicates the ticket has been successfully scanned out of the venue.
- The app indicates the patron name, ticket number and seating location.
- The database has been updated to indicate the status of this ticket is Not Attended.
Wrong Performance Day Top
Wrong Day
- The Stop text indicates this ticket is not for today's performance.
- The patron may be attending the wrong performance in the run of the Event.
Previously Scanned Top
Ticket Previously Scanned
- The Stop text indicates this ticket has previously been scanned into the venue.
- The ticket may not have been scanned out when the patron left the venue.
- The ticket may no longer be valid due to an exchange or refund.
Belongs to Another Patron Top
Ticket Belongs to Another Patron
- The Stop text indicates this ticket does not belong to this patron.
- This ticket has been exchanged or refunded.
- The seat has been purchased by another patron.
- This is not a valid ticket.
Not Sold Top
Ticket Not Sold
- The Stop text indicates this ticket is currently not sold.
- This ticket was previously purchased and has been refunded.
- This is not a valid ticket.
Internet Unavailable Top
Internet Unavailable
- The scanner does not have a valid internet connect.
- The app may not have permissions to access cellular data.
- The device may be in airplane mode.
Settings Top
Loading Top
Loading Settings
- Loading is indicated by a white spinner next to the connection settings.
- The app verifies the connection details on startup.
- A connection needs to be established before scanning can begin.
Connected Top
Connected Settings
- A green circle with a checkmark indicates the device is connected.
- Troubleshooting Connection Errors.