Scan Screen Top
![Ready to Scan](https://manual.theatremanager.com/processed_images/84397d6debc4ebe900.png)
Ready to Scan
![Ready to Scan](https://manual.theatremanager.com/processed_images/3884622c1de5d02f00.png)
- The app launches to the scan window.
- Navigation buttons are located in the upper right of the display.
- The Scan button can be used to scan tickets using the built-in camera.
Sample Responses Top
Scanned In Top
![Ticket Scanned In](https://manual.theatremanager.com/processed_images/e23cfc83ec3d59f700.png)
Ticket Scanned In
![Ticket Scanned In](https://manual.theatremanager.com/processed_images/35c74db4b0beb68500.png)
- The Go text indicates this is a valid ticket.
- The app indicates the patron name, ticket number, and seating location.
- The database has updated the ticket status to Attended.
Scanned Out Top
![Ticket Scan Out](https://manual.theatremanager.com/processed_images/7c0fd9ef646e1d4a00.png)
Ticket Scan Out
![Ticket Scan Out](https://manual.theatremanager.com/processed_images/273f00c22221bd5900.png)
- The Leave text indicates the ticket has been successfully scanned out of the venue.
- The app indicates the patron name, ticket number and seating location.
- The database has been updated to indicate the status of this ticket is Not Attended.
Wrong Performance Day Top
![Wrong Day](https://manual.theatremanager.com/processed_images/1bd6b069bbcef64900.png)
Wrong Day
![Wrong Day](https://manual.theatremanager.com/processed_images/a2b6afd22761fa3200.png)
- The Stop text indicates this ticket is not for today's performance.
- The patron may be attending the wrong performance in the run of the Event.
Previously Scanned Top
![Ticket Previously Scanned](https://manual.theatremanager.com/processed_images/f9665876ce2eb83b00.png)
Ticket Previously Scanned
![Ticket Previously Scanned](https://manual.theatremanager.com/processed_images/ea5219676fa321c000.png)
- The Stop text indicates this ticket has previously been scanned into the venue.
- The ticket may not have been scanned out when the patron left the venue.
- The ticket may no longer be valid due to an exchange or refund.
Belongs to Another Patron Top
![Ticket Belongs to Another Patron](https://manual.theatremanager.com/processed_images/42bf5d7a16de46f500.png)
Ticket Belongs to Another Patron
![Ticket Belongs to Another Patron](https://manual.theatremanager.com/processed_images/c3b3076d292e2ea600.png)
- The Stop text indicates this ticket does not belong to this patron.
- This ticket has been exchanged or refunded.
- The seat has been purchased by another patron.
- This is not a valid ticket.
Not Sold Top
![Ticket Not Sold](https://manual.theatremanager.com/processed_images/7a3ab2c870e7eb3100.png)
Ticket Not Sold
![Ticket Not Sold](https://manual.theatremanager.com/processed_images/b2431585a17bbacb00.png)
- The Stop text indicates this ticket is currently not sold.
- This ticket was previously purchased and has been refunded.
- This is not a valid ticket.
Internet Unavailable Top
![Internet Unavailable](https://manual.theatremanager.com/processed_images/ccf4cc1a478ba3e700.png)
Internet Unavailable
![Internet Unavailable](https://manual.theatremanager.com/processed_images/379baeb35ec3384100.png)
- The scanner does not have a valid internet connect.
- The app may not have permissions to access cellular data.
- The device may be in airplane mode.
Settings Top
Loading Top
![Loading Settings](https://manual.theatremanager.com/processed_images/f9e01033065f31fb00.png)
Loading Settings
![Loading Settings](https://manual.theatremanager.com/processed_images/2bc093164c1a891000.png)
- Loading is indicated by a white spinner next to the connection settings.
- The app verifies the connection details on startup.
- A connection needs to be established before scanning can begin.
Connected Top
![Connected Settings](https://manual.theatremanager.com/processed_images/285d8c59b0df06da00.png)
Connected Settings
![Connected Settings](https://manual.theatremanager.com/processed_images/9137e7d015cd0e8e00.png)
- A green circle with a checkmark indicates the device is connected.
- Troubleshooting Connection Errors.