Voiding a Pass / GC Payment

Voiding a Pass / GC Payment (How To)

Voiding a pass payment after it has been deposited involves the payment being voided and, if needed, a new payment entered for the purchase.

For example, I purchase 2 tickets to an event using a gift certificate. The next day (the end of Day process has been run) I change my mind. You can void my purchase and return the amount of the purchase to my gift certificate, using the following steps:

1.Open the Payment tab from the Patron Window.

  • Click Herefor a detailed Description of this window and it's functions.

2. Select the pass payment to be voided and click the Void button..

A Confirmation message displays in the footer and a new payment is added voiding the Pass / GC payment.

3. Confirm that you want the pass voided and its value or quantity will be put back on the original pass.

  • The patron will now have an outstanding balance on their account for the purchase total. Click Here for more information on making payments