Voiding a pass payment after it has been deposited involves the payment being voided and, if needed, a new payment entered for the purchase.
For example, I purchase 2 tickets to an event using a gift certificate. The next day (the end of Day process has been run) I change my mind. You can void my purchase and return the amount of the purchase to my gift certificate, using the following steps:
1.Open the Payment tab from the Patron Window.
- Click Herefor a detailed Description of this window and it's functions.
2. Select the pass payment to be voided and click the Void
button..
A Confirmation message displays in the footer and a new payment is added voiding the Pass / GC payment.
3. Confirm that you want the pass voided and its value or quantity will be put back on the original pass.
- The patron will now have an outstanding balance on their account for the purchase total. Click Here for more information on making payments
Since a pass payment typically alters the price of the ticket, if you void the pass, you may need to:
- Alter the price of the original ticket to return it to its full price.
- and then pay off the outstanding balance