Once a payment has been deposited in Theatre Manager you cannot just delete it. A correcting entry must be placed in the General Ledger. This method is ideal for correcting when a wrong payment method has been used.
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1. Open the Patron Order Tab.
2. Select the order you would like to add a payment reversion towards.
3. Click the Payment
button.
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- The Payment window will open. If the outstanding balance for the order is $0.00 the following confirmation window will open.
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4. Click the Yes to Continue
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5. Select the prior payment type.
If the prior payment type is unknown the Prior Payment
tab can be selected. For more information on the Prior Payment tab.
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6. Enter the refund amount.
7. Enter any other applicable information.
8. Click the Accept Payment
button
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- A Payment Warning dialog opens.
9. Click the Yes
button
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- The Process Another Payment window will appear..
10. Click the No
button to close the payment window or the Yes
button to add a new payment to the order.