Post Authorization of Credit Cards Top
Open the Payment order window.
- Click here to learn more about the Payment order window.
2. Highlight the order associated with the payment.
- Note there is a balance due.
3. Click the
button.
- The Payment window opens.
4. Enter the credit card information on the payment window including the authorization number provided by you credit card service provider.
-
This authorization number must be entered exactly as shown on the original authorization. Replace DEMO 12 with your authorization number.
-
A Warning Dialog opens.
- Once you have entered the number of payments and moved the cursor from the field the schedule of payments will be created.
5. Click the Pre-Authorization
button.
- You are returned to the Payments Window.
6. Click the Accept Payment
button.
Voiding Credit Card Payments Top
1. Click On the Payment Tab of in the patron Window.
2. Select the Credit Card Payment to void.
- Do this by single clicking the payment.
3.Click the
button.
- The confirmation message which opens depends on when the credit card was authorized.
4. Click Yes
to void the credit card using you online credit card server and delete it from Theatre Manager.
- A confirmation message displays in the status bar.
Reversing a Duplicate Credit Card Charge Top
-
A correction is only required if Theatre Manager 's deposit and the Credit Card Software totals do not match yet the deposit has been forced through and the Credit Card Software settled manually.
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Review End of Day Troubleshooting to prevent this from occurring.
Setting up a "Fake" Payment to be Refunded
1. Open Setup >> System Tables >> Code Tables and click on Payment Types and double click on the credit card type the the duplicate charge was on.
- The Payment Methods window opens.
2. Where it says "Authorize via Credit Card server" click the "NO" radio button.
3. Click the Save
button.
4. Open the Patron Order window by clicking on the Order Tab from the Patron Window.
Click here for a detailed description of this window and it's functions.
5. Highlight the order and click the Payment button.
- A Warning Dialog Opens
6. Click Yes
button to continue.
- The Payment window opens.
7. Add a payment to the credit card by entering the amount that will be refunded later, as shown in the Payment Amount field.
8. Enter in a ficticious Authorization Number, for example, "Fix Duplicate Charge".
9. Click the Accept Payment button to complete the transaction.
- As you have turned off credit card authorization through the server, the card will not be charged.
- A warning dialog opens.
10. Click Yes
button to continue.
- A warning dialog opens.
11. Click Yes
button.
- A warning dialog opens.
12. Click No
button.
Refunding the Duplicate Payment Top
If you have not completed the first step Setting up a "Fake" Payment" do that now, before doing the next section.
1. Open Setup >> System Tables >> Code Tables and click on Payment Types and double click on the credit card type the the duplicate charge was on.
- The Payment Methods window opens.
2. Where it says "Authorize via Credit Card server" click the "YES" radio button.
3. Click the Save
button.
4. Open the Patron Order Window by clicking on the Order Tab from the Patron Window.
5. Highlight the order and click the
.
- Payment window Opens
6. Enter the refund amount.
7. Click the
.
Completing this, the patron will be refunded the money that he/she was overcharged while Theatre Manager will retain the correct payment amount.
Theatre Manager's Deposit will not match your Online Credit Card Server's deposit amount. You will need to force the deposit and manually settle.
Re-Authorizing a Credit Card Payment Top
If Theatre Manager has recorded a credit card payment as authorized but your credit card authorization software has no record of it you will need to re-authorize the payment.
1. Open the Patron Payment Window.
- Click the
Payment Tab on the Patron Window.
2. Select a credit card payment and click
or double click the entry.
- The Payment Detail Window opens.
3. Click the Re-Authorize Button
- A Warning Window opens. Read the details of this window and only continue if you are completly sure the payment was never charged to the patron's card to avoid double billing.
4. Click the Authorize Button
- A Confirmation Window opens reminding you to complete this operation only if you are sure the card has not been billed.
5. Click the Yes
- The card information will be sent to your merchant provider and a window will appear confirming the authorization
6. Click OK
to finish the process
If you are re-authorizing a credit card that has already been deposited your re-authorization will not appear in Theatre Manager's Deposit Window. The rre-athorization will only be recorded by the credit card authorization software. Thus a force deposit may be required if Theatre Manager's credit card totals do not match the records of the authorization software. Click here for more information on Force Depositing