Before proceeding, read more about ticketing site logins and passwords.
An email will not be sent if there are two patrons in separate households with the same email address. If this is the case, you will need to de-dup the email addresses before it can be sent.
Caution
If you get an error message that the email address cannot be found in the outgoing message, there are a few things to look at: The tags CI_CONTENTS must be within the web page You need to be able to reach the web site tickets.xxxxx.org which may mean you need to have an entry in the HOSTS file, especially if you have a windows computer.
If a Patron calls and asks for their online password because they have either forgotten it, or don't know that they have one, you can send them a one-time password reset email so they can reset the password themselves. You can initiate this process from two places:
On the patron's Contact Card, click the gear icon next to the primary email address and select Reset web sales password and send one-time login email.
On the patron's Contact Info Tab, highlight the primary email address and click the Reset Password button.
On the Password Reset Popup, confirm the reset. The email will go out immediately. Have the patron check their inbox for a new email. They can then follow the prompts in the email to change their password. This is exactly the same email that the patron would receive if they had initiated the password reset themselves online.
If the email does not appear in the Patron's inbox within a few minutes, it may have gone to their "SPAM" or "Junk" folder. Have them check those folders. If it is there, they should also adjust their Mail Settings so that future emails from you are not also placed there.