Before proceeding, review the pass redemption rules.
Redeem a Pass at Box Office Top
Use the following steps to redeem a patron's pass for tickets:
Once you book the tickets, go to the payment screen
- Sell tickets to the patron
- When you're ready to redeem a pass, click the Payment tile
![Payment Button](https://manual.theatremanager.com/processed_images/357d6d0986a8741a00.png)
Payment Button
![alt="Payment](https://manual.theatremanager.com/processed_images/357d6d0986a8741a00.png)
Select the pass payment method
- On the Payment Screen, click the Payment Method dropdown
- Select the Pass option
![Payment Screen](https://manual.theatremanager.com/processed_images/aec93c07375ab34500.png)
Payment Screen
![alt="Payment](https://manual.theatremanager.com/processed_images/aec93c07375ab34500.png)
Find the correct pass
- On the Pass Payment Popup, click the search icon next to the Control/Pass/G.C. Card # field
- Use the Pass Lookup Window to locate the pass you need to redeem by searching on patron name
- Single-click to select the correct pass and click Select to automatically enter the control number into the Control/Pass/G.C. Card # field (and close the Lookup Window)
![Pass Payment Popup](https://manual.theatremanager.com/processed_images/5965b5fc6d203f9600.png)
Pass Payment Popup
![alt="Pass](https://manual.theatremanager.com/processed_images/5965b5fc6d203f9600.png)
Adjust the amount (or admission) to redeem
- The redemption details of the control number appear for review on the bottom of the window
- In the Redeem field:
- If redeeming a dollar value type pass, review and adjust the dollar amount to use in the
- If redeeming an admission-based pass, enter the number of admissions to use
![Pass Payment Screen](https://manual.theatremanager.com/processed_images/4143cc61f1bf192e00.png)
Pass Payment Screen
![alt="Pass](https://manual.theatremanager.com/processed_images/4143cc61f1bf192e00.png)
Apply the pass as payment
- Click the Accept button to finish the redemption and add the tickets to batch
- Alternatively, click Accept & Print Tickets to finish the redemption and start the ticket printing process
- If redeeming a dollar value pass, you will be returned to the Payment Screen
- If redeeming an admission-based pass, complete the next two steps
![Accept Button](https://manual.theatremanager.com/processed_images/d1c5408c971db74500.png)
Accept Button
![alt="Accept](https://manual.theatremanager.com/processed_images/d1c5408c971db74500.png)
If redeeming an admission-based pass, review the alert
- Review the Admission Redemption Alert message, which displays the number of admissions available versus selected
- Click OK to proceed
![Pass Admission Redemption Alert](https://manual.theatremanager.com/processed_images/f9fbb534bd2ba5a300.png)
Pass Admission Redemption Alert
![alt="Pass](https://manual.theatremanager.com/processed_images/f9fbb534bd2ba5a300.png)
If redeeming an admission-based pass, select which tickets to apply the pass towards
- On the Redemption Ticket Selection Window, single-click to select which of the eligible tickets you wan to apply the pass towards
- You will only be able to select the number of tickets that you entered as admissions on the Pass Payment Screen
- Click Accept to finish the redemption and close this window
![Pass Redemption Ticket Selection Window](https://manual.theatremanager.com/processed_images/c2c24c28ad0c16bb00.png)
Pass Redemption Ticket Selection Window
![alt="Pass](https://manual.theatremanager.com/processed_images/c2c24c28ad0c16bb00.png)
If the pass does not cover the full order balance, decide how to handle the remaining amount owed
- If the pass fully pays for the order, close the Order Window
- If the pass redemption you just completed is insufficient to cover the entire order balance, choose how to handle the remaining balance:
- No will put the remaining balance on account and close the Order Window
- Yes will return you to the Payment Screen where you can enter another payment or redeem another pass, repeating until the order is paid in full
![Remaining Balance Dialogue](https://manual.theatremanager.com/processed_images/3aa1075448b82c9300.png)
Remaining Balance Dialogue
![alt="Remaining](https://manual.theatremanager.com/processed_images/3aa1075448b82c9300.png)
The order has been paid, the tickets have been attached to the selected pass (and, if relevant, repriced as per the pass type's sales rule), and the pass remaining amount/admissions has been reduced by the amount you just redeemed.
Redeem a Pass Online Top
The following steps illustrate how a patron redeems a pass themselves online. These same steps work for either a pass the patron owns or for a gift certificate type pass that they have been gifted:
Login to your online store account
- Login to your online account
![Online Store Login Page](https://manual.theatremanager.com/processed_images/07ecb721221ebf0a00.png)
Online Store Login Page
![alt="Online](https://manual.theatremanager.com/processed_images/07ecb721221ebf0a00.png)
Go to the home page and find your pass page
- Go to your home page and click the My Passes/Gift Certificates button
- Alternatively:
- From the shopping cart page, click Redeem by Passes/Gift Certificates button on the bottom of the screen
- From the first step of the online checkout process, click the Redeem a Pass/Gift Certificate button on the upper left of the screen
![Online Store Home Page](https://manual.theatremanager.com/processed_images/513e91c2074e468900.png)
Online Store Home Page
![alt="Online](https://manual.theatremanager.com/processed_images/513e91c2074e468900.png)
Find and select the appropriate pass
- If redeeming a pass you own, pick which of the passes in the list you want to redeem
- If redeeming a pass you were gifted, click the Use a Pass or Gift Certificate I've Been Given button
![Online Store My Passes Page](https://manual.theatremanager.com/processed_images/ffa88775e7b5875000.png)
Online Store My Passes Page
![alt="Online](https://manual.theatremanager.com/processed_images/ffa88775e7b5875000.png)
Apply the pass
- If redeeming a pass you own, click the Apply button next toy our pass
- If redeeming a pass you were gifted, follow the prompts to enter the control number and secret code
![Online Store My Passes Page](https://manual.theatremanager.com/processed_images/6151d40585a05f3b00.png)
Online Store My Passes Page
![alt="Online](https://manual.theatremanager.com/processed_images/6151d40585a05f3b00.png)
Review the shopping cart and complete the online checkout
- Once applied, the pass will appear as a line item on the shopping cart
- If the pass is attached to a sales rule, eligible tickets in the cart will have been repriced accordingly
- Continue to payment and complete the checkout process
![Online Store Shopping Cart Page with Pass Redemption Added](https://manual.theatremanager.com/processed_images/b8e4756bac9f6d0c00.png)
Online Store Shopping Cart Page with Pass Redemption Added
![alt="Online](https://manual.theatremanager.com/processed_images/b8e4756bac9f6d0c00.png)
The pass redemption will not be complete until the online cart is completed.